- This document provides information relating to the website features, products and terms of usage of the website, https://www.orchidsluxhome.com. Orchids America LLC provides services subject to the following conditions.
YOUR CONSENT &
ELIGIBILITY OF USE
- You understand and agree that by opening, visiting, viewing, accessing or in any other manner using the website, or any of the Services available on it, you are deemed to have agreed to and be bound by, all the terms and conditions contained in this document.
- ONLINE LOGIN/ CUSTOMER ACCOUNT
- If you are an existing customer, you can request login details online. Please note that login details are only issued to resellers in the home textiles industry.
LIMITATION OF LIABILITY
- Under no circumstances shall Orchids America LLC, its affiliates or agents be liable for:
- Any incidental, indirect, special, punitive, or consequential damages, which includes without limitation, loss of profits, revenues or savings, whether a claim for any such liability is presumed upon breach of contract, warranty, negligence, strict liability or other theory of liability.
- Claims, demands, or actions against the customer by any third party. Notwithstanding the foregoing, in the event of any liability incurred by Orchids America, Orchids America’s entire liability for damages from any cause whatsoever shall not exceed the dollar amount paid by the customer for the good(s) giving rise to the claim.
- Orchids America LLC (dba Orchids Lux Home) is a wholesale company that sells business-to-business. All customers are required by law to supply a state sales tax certificate unless exempted by customer’s state law.
- By placing an order, the customer agrees to Orchids America LLC Terms and Conditions (https;//www.orchidsluxhome.com/pages/terms-of-use). Orders can be placed via:
- Our website – https://www.orchidsluxhome.com
- Customer service
- Open Central time 10am – 5.30pm Mon- Friday.
- Toll free – 1-888-278-3682
- Email: firstname.lastname@example.org
- Sales Representative: https://www.orchidsluxhome.com/sales-reps
- All pricing is determined by qualification of customer as Stocking Dealer or Designer Wholesale.
- Stocking Dealer – Retailers with a store-front location or design firms in a commercial delivery area can qualify for wholesale pricing
- Designer Wholesale – Designer pricing is for designers who are a non-stocking designer, and/or not employed by a design firm.
- Prices are F.O.B. Grapevine, TX.
- Items are billed at prices in effect at time of order.
- All prices are subject to change without notice.
- Minimum Order
a. An upcharge of $25 will be applicable on any Order below $300.
- Fabric Swatch (7 x 8 inch)
- Client can buy them for $3 per swatch + $15 shipping
- Fabric Swatch Sets
- Set 1 – Duvets, Sheets, Bed Throws – $100 + $15 shipping
- Set 2 – Coverlets – $100 + $15 shipping\
- Set 3 – Quilts – $100 + $15 shipping
- Opening order of $3000 or annual total orders values over $3000 in 1 calendar year will be applicable for all 3 x Fabric Swatch Sets complimentary (or refundable to those who have already bought them).
- Memo/Mini Swatch (3.25 x 3.75 inch)
- Will be provided for free up to a max of three (two coverlets/quilt and one duvet etc) and sent by postal service without tracking details. If more than 3 memo swatches it is $0.5 per swatch + Freight shipping charge of $15.
- 100% Payment before dispatch – All first-time orders are shipped under PREPAID conditions.
- We accept Credit Card, Checks, Wire Transfer and ACH. Credit cards are preauthorized when order is processed for picking and charged at the time of shipment.
- Cancellation of backorders by the customer must be done in writing.
- Calling in or requesting a change or cancellation does not guarantee your order can be changed or cancelled as it may have already been picked or shipped.
- Order Processing time is 5-7 business days (available in stock) and during Trade fairs around 14 business days. For the new products, Orchids America will notify the customer of the shipping date once the order is confirmed.
- Orchids America will ship your order via Fedex ground or Local carrier and reserves the sole and exclusive right to determine the carrier to be used on any shipment.
- Special delivery instructions must be provided at time of ordering. Signature service required or not.
- Any ancillary charges incurred from the freight carrier will be the responsibility of the buyer. Orchids America LLC maintains the right to send secondary invoices for charges determined by the delivering carrier.
- If you have your own account with a carrier, provide us this information at the time of ordering and we will book with your designated carrier. But it will involve a handling fee of 2% of the order value or minimum amount of $10. (Whichever is higher).
- Shipping Rates (except Alaska, Puerto Rico, and US territories)
12% of Order Value
a. Shipping takes place from Grapevine Texas 76051.
b. Shipping cost for bulky products such as Decorative Pillows (which come filled), Pillow Inserts, Duvet Inserts, Metal Beds will be quoted and charged on dispatch.
- Upon arrival your order should immediately be checked for any discrepancies or damage. If you receive a shipment with obvious freight damage, claims must be reported to the driver upon delivery. Note the damage on the bill of lading, and take a photo, as this will expedite the resolution of your claim with Orchids America LLC. If you sign for the shipment without reporting any damage, you are responsible for all damages.
- Orchids America LLC strives to provide our clients with high quality merchandise shipped with carrier-approved materials. We understand damages and defects may occur and we apologize for the inconvenience. Claims must be reported to Orchids America LLC within seven (7) days of delivery.
- Photos of the damage and of any noticeable damage to the inner/outer packaging or boxes are mandatory for claims to be processed. Email item #, quantity, and a description of the damage to Customer Service. All original boxes and packing material must be retained to have your damage claim processed.
- Free returns within 30 days of placing your order. Shipping costs to and fro will be borne by the customer.
- Returns after 30 days will also include a 20% re-stocking fee
- All returns, adjustments, deductions, or chargebacks must be approved by Orchids America LLC. A customer service representative will contact you within 3 working days once your return request has been submitted.
- Refunds will not be issued on returns that are never received. We highly recommend that you insure all return shipments and send the shipment tracking number to email@example.com.
- Returned items must be received completely unassembled and unused, in their original condition and packaging, complete with all materials. Refunds will be issued once we have received the item and it has been determined to be in like-new condition. In the event an item is returned in a condition where it cannot be resold (received damaged or modified from its original packaging/state), you will be charged full value of the merchandise.
- Some products in the Orchids America LLC line are handcrafted using natural materials—therefore, no two products are identical and may vary in color, size or finish. We believe that this adds to the value and quality of those products. Small irregularities in sizes, embroidery and color are hallmarks of hand-craftsmanship and should not be considered defects. These items cannot be claimed for the reasons listed above.