Shipping policy

  1. Shipping in the Mainland U.S. and Alaska
    1. After dispatch, estimated delivery times are:
      1. 3–5 business days for most products
      2. 7 business days for inserts
      3. 14 business days for furniture
    2. Order Value | Shipping Rate
    3. Upto $199.99 = $15
    4. $200 – $298.99 = $20
    5. $299 & Over = Free Shipping
    6. Free shipping for orders containing only swatches.
  2. Shipping — Hawaii
    1. Estimated Delivery Time: 7–10 business days
    2. Order Value | Shipping Rate
    3. $0 – $199.99 = $50
    4. $200 and over = 30% of order value
  3. Shipping — Puerto Rico, U.S. Minor Outlying Islands, and U.S. Virgin Islands
    1. Estimated Delivery Time: 7–10 business days
    2. Order Value | Shipping Rate
    3. $0 – $199.99 = $70
    4. $200 and over = 40% of order value
  4. International Shipping — Canada and Mexico
    1. Estimated Delivery Time: 7–10 business days
    2. Order Value | Shipping Rate
    3. $0 – $199.99 = $50
    4. $200 and over = 25% of order value
    5. Duties, Taxes, and Customs Fees: Any applicable duties, taxes, customs fees, brokerage charges, or import-related costs are the responsibility of the customer. The customer is responsible for managing and paying all such charges required by the destination country.
  5. Please Note:
    1. Backorders: As per ETA noted on your order confirmation.
    2. We do not ship on weekends or U.S. federal holidays.
  6. Transit & carriers:
    1. Estimated delivery dates appear in your shipping confirmation email and come from the carrier; they’re not guaranteed
    2. Furniture Orders: Delivery inclusive of Threshold Delivery Service (delivery to the first dry area inside the home). 
    3. Orchids Lux Home reserves the exclusive right to determine the freight carrier for all shipments.
  7. Where we ship from Dallas, TX and Houston, TX.
  8. Delays: If there’s a delay beyond the stated timeframe, we’ll email you.